ACD (Automatic Call Distribution)

The following is the definition of ACD from Wikipedia:

"In telephony, an Automatic Call Distributor (ACD) is a device that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration system. ACD systems are often found in offices that handle large volumes of incoming phone calls from callers who have no specific need to talk to a certain person, but want to talk to a person who is ready to serve at the earliest opportunity."

---

See Also

• Database Systems Corp. ACD - Integrated ACD Software and IVR software plus IVR and voice broadcast phone systems. Features include sophisticated skills based routing
• Virtual ACD from Database Systems Corp. including call routing to remote agents
• Hosted/Cloud Based ACD Software by Connect First Inc. - Best in breed hosted call center software. Contact us for for a demo today!
• Hosted ACD Software by UCN Inc- Competitively priced hosted telephony solutions carried over a nationwide VoIP Network.
• ACD for Asterisk from Indosoft is a unique ACD built for Asterisk that can scale to set up Large Call Centers.
• IVR Studio from Voicent Communications. Screen pop on networked computers.
• ACD 800PBX(Now PBX Plus) supports ACDs. Calls can be received on Skype or on a normal number for ACDs.