IVR , AKA. interactive voice response system, is used to automate inbound calls. Voicent IVR Studio is designed to deliver a high quality caller experience for any organization by simplifying business integration and increasing flexibility. IVR Studio ensures professional and interactive communication with your callers and quicker resolution of issues.

Based on internet standard, Voicent IVR Studio is open and extensible, and it allows customers to integration with existing website and incorporate custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique customer business needs.

Voicent IVR solution offers point-and-click call flow design, ease of installation, and lower cost of ownership.

Click here to view ivr video demo

Inbound & Outbound IVR Solution Key Features

Point-and-click call flow design 
Deployed on any PC with Windows 2000/2003/XP/Vista/later
Transfer call to any phone, such as cell phone 
Interactive touch tone response 
Speech command response 
Automatically convert text to speech 
Easy integration with your website 
Fully integrated with Voicent BroadcastByPhone autodialer 
(Developer feature) Integrate with any program through Java 
Support VOIP (SIP based or Skype) or voice modems for making calls 
Support single phone line or multiple phone lines 
Natural Text-to-speech engine for playing any text over the phone  
(Requires Voicent TelephonyCRM) Answer call with different IVR application based on caller ID. 

Click here to download a free edition of Voicent IVR Studio.

See also Predictive Dialer from Voicent, VoiceXML Gateway from Voicent