What is Screen Pop?

The following is the definition for the term Screen Pop from Database Systems Corp.:

• "One definition refers to a screen pop as simply the "population" of caller information on a call agent's computer screen during the processing of a phone call. This can occur while answering an incoming call or during the processing of an outbound phone call. A second definition describes the fact that caller information appears to "pop up" on the agent's screen when a call is processed."

Screen pop is a computer telephony feature that assists phone agents in identifying the caller. This can occur during inbound call processing using an IVR or during an outbound calling campaign, particularly when using a predictive dialer.

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See Also

• Call Center Technology - Interactive voice response and Voice broadcasting featuring IVR software with screen pop.
• Database Systems Corp. - Computer telephony products including ACD and IVR systems plus IVR hosting services.
• e4stratgegies.com - Asterisk Solutions Specialists - Focus- Screen Pop and Database Integration.
• Screen popup is used in Voicent predictive dialer and autodialer system.